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Shoes FAQ
How do I know what size to order?
If you are unsure of which size to order, there is a size chart on the product page of the style you have selected Click on the black button that says 'size chart' and a size reference chart for US and Euro sizes will pop up. There is also a column for the length of your foot in inches next to each size. You can measure the length of your foot in inches from the tip of the big toe to the heel and choose the size that most closely matches that measurement on the size chart. (If there is no exact match, your foot should be at least ¼" smaller than the 'inches' chart) .
I don't see any ½ sizes?
Topsies offers only full sizes at this time.
What size should I order if I usually order a ½ size in sandals?
Measure the length of your foot in inches from the tip of the big toe to the heel and choose the size that most closely matches that measurement on the size chart.Topsies run full and the initial fit should be snug. The top should fit snuggly . The stretch fiber gives as you "break them in"
What if I have high arches?
Not a problem, Topsies will stretch over and hug your foot.
What is a Preview Order shoe?
A Preview Order shoe is one that you are ordering before we have it in inventory so you will be one of the first to receive it. You may cancel a preview order item up until the time your order has begun processing.
What if I want to cancel a Preview Order?
To cancel a preview order item click on the 'my account' tab on the upper left side of the home page and log into your account. If you are a returning customer, enter your log in and password . If you do not have an account with us, on the right click 'new customer' and follow the prompt to set up your login email address and password . Once you have entered your info and clicked through you will be taken to all the options to mange your account. Click on 'change quantities/cancel order' You may cancel it yourself there or you may contact customer service via phone to assist you. 1-877-541-TOPS. Once your order has been sent to a warehouse to be shipped then it may no longer be canceled.
Can I exchange an item for another size, style or color?
Yes , however we have to process a new order. Please place a new order for the style and color you want online call customer service at 1-877- 541TOPS (1-877-541-8677) to get the return authorization and a prepaid USPS mailing label to send the item back to us as a return. When you call customer service please have your new order number handy so we can file the return as an exchange and a full refund will be issued in 3-8 days once the merchandise is received back at our warehouse.
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